Refund policy

Returns & Refund Policy

No returns. No refunds. Wrong order? We'll make it right.

At Backbench Theory, all sales are final. We do not accept returns or issue refunds for any reason — including change of mind, or colour appearing different on screen versus in person.

Please be careful while picking your product. Every product page has a detailed size guide and description. All our tees are oversized — if you want a closer fit, size down. Take a moment before you check out. The choice is yours and we trust you to make it right.

When we will replace your order

We will send you a free replacement if your order falls into any of the following:

✓ Manufacturing defect — bad print, stitching issue, or visible damage
✓ Wrong item delivered — you received a different design than ordered
✓ Item damaged in transit — arrived in unusable condition
✓ Wrong size delivered — we packed the wrong size (our fault, not yours)
✓ Ordered the wrong size yourself — we understand, it happens

Does not qualify for replacement:
✗ Changed your mind after ordering
✗ Colour looks slightly different from screen
✗ Request raised after 5 days of delivery

How replacement works

We've kept this as simple as possible. No sending things back. No lengthy verification.

Step 1 — Raise a request within 5 days of delivery Go to your order on our website and raise a replacement request. No proof or photos needed — just your order number and what went wrong.

Step 2 — Pick your replacement You can choose any item of the same value from our current collection — not just the same product. Your call.

Step 3 — We ship it to you, free We verify your request and ship the replacement within 14 days. We bear the full shipping cost. You don't send anything back.

Not sure about sizing before you order?

Reach out to us on hello@backbenchtheory.com before placing your order.